Analysis of human error
Training Objectives
Training programme
Human error.
Why do we deal with it?
Possible reasons for human error: fatigue, personal and professional problems, illness, lack of or insufficient training, lack of commitment to work, inappropriate workstation, lack of or ambiguous work standards.
Human error analysis in the setting of other analyses and processes.
Human error analysis.
- Introduction.
- Stages of human error analysis.
Interview with the employee.
Action plan.
Quality tools in human error analysis.
Exercises.
Exercises:
- Selected methods for analysing risks in the production process – identifying the most at-risk operations.
- Human Reliability Assessment (HRA).
- Basic techniques to prevent human error.
- Fundamental errors when analysing staff positions for the possibility of human error.
- Good practices for implementing preventive tools in case of human error.
Coaches
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Analysis of human error
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